Find answers to common questions
Frequently Asked Questions
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NeoCell Brand
Who is NeoCell?
For nearly 30 years,NeoCell® has been a trusted leader in unlocking the transformative benefits of collagen and essential nutrients. To learn more about NeoCell, visit our about us page.
What does NeoCell do?
NeoCell produces products for head-to-toe wellness, such as skin & nails, healthy hair, and joint support.
Is NeoCell a good supplement company?
NeoCell prides itself on being a reputable and trusted supplement company. We are committed to producing high-quality collagen and beauty supplements, adhering to stringent regulatory standards, and continuously innovating in our manufacturing processes. Our unwavering dedication to quality, efficiency, and safety is reflected in our products and facilities.
In summary, NeoCell strives to be a top-tier supplement company by emphasizing quality, transparency, and customer satisfaction in every aspect of our operations.
Is NeoCell legit?
NeoCell is a trusted and authentic brand committed to delivering quality supplements with integrity and transparency. Our unwavering dedication to excellence and our 25+years of industry expertise are a testament to our legitimacy and commitment to our customers worldwide.
Why NeoCell vs other supplement companies?
At Neocell, we know what it takes to illuminate your beauty from the inside out. NeoCell provides collagen you can count on, with 25+ years of collagen expertise, and science-backed ingredients tested for quality.Trusted by millions, our science-backed products are designed to illuminate your inner beauty in a way that stands the test of time.*
What makes NeoCell products so budgetfriendly?
At NeoCell, our in-house manufacturing translates to reduced production expenses and more affordable prices for you! Our self-controlled production processes enable us to oversee each facet of manufacturing, ensuring unwavering quality and effectiveness across our entire product range. Our unwavering commitment is to consistently provide you with the top-notch quality and value you rightfully expect.
Where can I go to learn more about NeoCell?
Check out our About Us page to learn about NeoCell.
NeoCell Products
What does NeoCell offer?
NeoCell offers a product line ofCollagen in several forms – tablets, powders, liquid, and more.We also have Hyaluronic Acid, Biotin, and Joint supplements. Whatever you require to enhance your health journey, you'll find it here. Explore our thoughtfully crafted products and uncover the secret to enhancing your natural beauty and wellness, year after year, from the inside out.*
What is behind NeoCell’s supplement formulas?
NeoCell’s team of scientists is dedicated to skillfully crafting our products to enhance various facets of your healthy lifestyle. We harness centuries of accumulated knowledge, stay at the forefront of cutting-edge discoveries, and remain agile in addressing evolving health requirements. Our in-house formulation process is purpose-driven, with defined objectives and desired outcomes for each product. We meticulously select ingredients with the greatest potential to achieve the product's intended goals, resulting in optimal dosages, ratios, combinations, and potencies.
Does NeoCell provide nonGMO or organic items?
Indeed, NeoCell provides a range of Non-GMO and organic products. These items undergo thorough testing as part of our Non-GMO Assurance Process, ensuring they adhere to stringent criteria that confirm the absence of genetically modified materials, as stated on the product labels.
What is NeoCell’s NonGMO Assurance Process?
Certainly! We are meticulous in ensuring that our suppliers of non-GMO ingredients adhere to rigorous quality protocols, which include:
- Supplying us exclusively with non-GMO ingredients, substantiated by the provision of all requisite documentation.
- Maintaining strict separation between GMO and non-GMO ingredients at all stages to prevent any potential cross-contamination.
- Meeting or surpassing our stipulated standards for the traceability of non-GMO ingredients and the measures implemented during production.
Is there a way to get specific information on products I like?
NeoCell products are accompanied by health benefit descriptions and supplement facts; just click the “Full Supplement Facts”link on product pages to learn more. You can also review information on what to expect, ingredients, and more on product pages. We will be continually updating our site with specific information on your favorite products, so return often and keep an eye out forNeoCell updates!
How do I shop by category?
Browse the homepage or use the top menu to explore our product categories–everything is organized to help you quickly find what you need.
How do I use the keyword search?
Simply type a description of the product you’re looking for in our search box and click "Search." It’s as simple as that!
Does NeoCell have a mobile website?
By visiting NeoCell.com on your mobile or smart device, you will be automatically directed to our sleek, user-friendly mobile site. You'll find all the convenient aspects of our full website right in the palm of your hand!
What are cookies?
Cookies are very small files downloaded by your web browser and used to remember the particulars of your last visit toNeoCell.com. Please review more information about cookies and other tracking technologies in our privacy policy.
Your NeoCell Account
Where do I go to Sign In / Join or edit my account?
You’ll find the link at the top right of every page. You can also just click here. On the login page, you can either register to become aNeoCell member or login to your existing account by entering your email address and password. Once you’re registered and logged-in, look for the My Account link at the top right of every page. Click this My Account link to change your address, adjust your preferences, review your order history, edit your account and more.
How do I view my past orders?
First, make sure that you are logged in. Then, click the My Account link in the upper-right corner of your screen. This link will take you to your Account page, which has an Order History link that enables you to review all of your past orders.
I'm having trouble logging into my account.
We apologize for any inconvenience you may have experienced. Please click “Forgot Your Password” to reset your password.
If you continue to have problems accessing your account, please do not hesitate to contact our customer care team. We will be happy to assist you in resolving any issues you may be experiencing.
I don't remember what email to use.
We understand that it can be frustrating to not remember which email you used to create your account.
To find the email associated with your account, try logging into your personal email and searching for any emails that you have
received from our company email address: customerservice@neocell.com.
If you have any order confirmations or transactional emails in your inbox, the email affiliated with this account is most likely the
email we have on file for your customer account.
If you’re still struggling to find the email associated with your NeoCell account, our customer care team is here to help.
NeoCell Quality
How does NeoCell achieve the best quality supplements?
At NeoCell®, we prioritize premium quality collagen in every formula.For nearly 30 years,NeoCell® has been a trusted leader in unlocking the transformative benefits of collagen and essential nutrients. Trusted by millions, our science-backed products are designed to illuminate your inner beauty in a way that stands the test of time.* You can learn more about NeoCell on our about us page.
Is NeoCell FDA approved?
NeoCellis a worldwide producer of vitamins and dietary supplements, firmly dedicated to producing high-quality wellness products.
Are NeoCell supplements made in the USA?
NeoCell products are proudly manufactured in the United States. We meticulously oversee every facet of the manufacturing journey, encompassing production, testing, labeling, packaging, and fulfillment to ensure the highest product standards.
Shipping / Delivery
Where is my order?
For USA Orders: When you order with NeoCell, you will receive a confirmation email with a tracking number, which you can use to find out the status of your shipment.
For International Orders: You may or may not receive tracking numbers, depending on the delivery method selected.
How is my shipping cost calculated?
Our shipping rates are based off the calculated weight of your order. Please note we do not make any money from the shipping charges on your order. Our phone operators are not able to waive shipping fees.
Can I change my address after my order was shipped?
We're sorry, once an order ships, we cannot change the address, cancel, or otherwise stop shipment.
What are the different methods of payments that you accept?
We accept all major credit cards including Visa, MasterCard, American Express and Discover. We also accept payments via PayPal. Please note, we are unable to process prepaid or gift credit cards at this time.
I just placed an order, can I add to it?
We're sorry, once an order is placed, you cannot add, delete or alter it. If it has not yet shipped, you can cancel the order so it can be replaced with the additional items.
How can I cancel my order?
You have 60 minutes to cancel an order after it is placed. This can be done by going to the Order History tab under my account.
When will I get an order confirmation?
You can expect an order confirmation containing the details of your order via email within 24 hours – but usually this order confirmation will be emailed to you within moments of completing your order.
When will I get a shipping confirmation?
A shipping confirmation is sent via email once your order has left our supplement warehouse. You will usually receive shipping confirmation 24-48 hours after you have placed your order.
What happens if I have an item that is on backorder?
On the rare occasion that an item is not in stock, we will notify you via email right away. Your in-stock items will ship immediately, while backordered items will ship as soon as they are available -- at no additional cost to you.
How can I contact NeoCell?
Visit our by clicking here, where you will find a convenient contact form along with our mailing address and phone number. We also offer live chat services! Simply click on "Live Chat"on the Contact Us page.
What is your privacy policy?
Our full privacy policy is available for your review.