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Return Policy

RETURNS

To process a return of your purchase, contact us at (800) 346-2922 (select option 1 for order support), Monday through Friday, 8:30am to 5:30pm EST or contactus@neocell.com and a member of the NeoCell Consumer Care team will be happy to assist you.

EXCHANGES

We do not process product exchanges. However, we can process a return of your purchase. Then, you can then purchase a new product of your choice from NeoCell.com. To process a return of your purchase, contact us at (800) 346-2922 (select option 1 for order support), Monday through Friday, 8:30am to 5:30pm EST or contactus@neocell.com and a member of the NeoCell Consumer Care team will be happy to assist you