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Return Policy


We are proud to offer hassle-free refunds as our return policy.

If you’re not 100% satisfied with your purchase, there is no need to return your product to ensure a refund. Simply contact Customer Service at (800) 346-2922 within 60 days of your order ship date and we will process your refund back to the original form of payment. Shipping and handling fees are not refundable.

Orders that are past the 60 days are not eligible for a refund. This policy is only applicable to products ordered from our website. We reserve the right to deny a refund and/or issue a credit in place of a refund if we determine that our policy is being abused.


We do not process product exchanges. However, we can process a return of your purchase. Then, you can then purchase a new product of your choice from To process a return of your purchase, contact us at (800) 346-2922 (select option 1 for order support), Monday through Friday, 8:30am to 5:30pm EST or and a member of the NeoCell Consumer Care team will be happy to assist you